Imagine standing at a crossroads where every decision feels like stepping into the unknown. This is where Shanthi*, a manager, found...

In the 1999 Bond movie. “The World Is Not Enough”, there’s a scene with James Bond (Pierce Brosnan) and Q (Desmond Llewelyn) in which...

It’s soon to be appraisal time. Time to sit opposite the supervisors to review their achievements against objectives that were set a year...

I watched the movie “Intern” on Netflix – A witty and feel-good movie Seventy-year-old widower Ben Whittaker (Robert De Nero), a retired...

A few weeks ago, when our “guest of horror”, COVID 19 was at a lower peak, I had the courage to attend a seminar in person. And, was...

A Tale of Two Videos – One a Documentary – "14 Peaks – Nothing is Impossible" and another, a short video shared by Robin Sharma. In the...

In this second part of manager’s role in having difficult conversations, the focus is on the conversations with customers and other...

One of the most difficult parts of a manager’s role is having those difficult conversations. Be it with customers, informing them of...

When I was around 11 years old, my mother nominated me for a singing competition in an event that was being held in my locality. She...

After the effect of the New Year celebrations wore off, I was again back in my study. And, this time, my “self-conversation” went back to...

Last evening, I had a call with a client who was quite agitated over some delay. After what seemed a lifetime of barraging, he fell...

Three Circles of the Hedgehog Concepts

All of us have experienced difficult conversations at some point of time. Some words or actions incite us into a downward spiral that we...

Yesterday, I had to drive down from my home to a shopping mall about 12 Kms away. The traffic was as usual with a) many bikers and...

The source is our desire to protect our egos from damage. Breaking from the status quo means acting, and when we act, we take...

Advice does not work or may be rarely works Let’s apply the 80:20 rule to this and see 80% of the time advice givers are solving wrong...

The word excellence comes from the Latin “ex” = “out of” and “cellere” = “to rise”. According to the Oxford dictionary, excellence is the...

This morning, I was having a conversation with my daughter. It was about her need to get some extremely important stuff done in the next...

A few years ago, I was nominated for a Training Program. One of the events involved climbing a rock about 50 Meters high. There were...